Get started with Mobizen Premium!

Introduction and usage of Mobizen PremiumMobizen Premium is a subscription service to provide better screen recording, capture and editing environment for users through ad removal and new features.

Features

Remove ads : use a cleaner Mobizen without the ads.
Remove watermark : record a cleaner video with Mobizen without the watermark.
Create GIF : make a short clip video as GIF.
Custom watermark : add your own watermark to the recordings.
Mini Mode: You can create more immersive videos with the ultra-small air circle (mini mode).
Drawing: Use the drawing to freely mark the place you want to emphasize.
New feature : new features are regularly added for premium users (E.g. subtitle, edit, etc.)

Using Mobizen Premium

Menu> Mobizen Premium> Available after premium upgrade (paid service)

Mobizen Premium Cancellation & Refund Policy

You can easily cancel your subscription and refund through the Google Play Store.

1. How to cancel

Cancel via app
- Google Play Store app> Menu: Accounts> Subscriptions> Cancel by selecting the items
- Learn more about cancelling the service>>
Cancelling via phone
- Google Play United States Customer Center
  - Phone number: (855) 836-3987 (Only )
  - Support availability (local time): 24 hours a day, seven days a week
- Google Play Indonesia Customer Center
  - Nomor telepon: (001)* 803 852 6437
    - *atau 007/008/009 (Tarif telepon lokal mungkin berlaku, tergantung operator) +62 21 2970 3955 (Dikenakan tarif telepon lokal)
  - Ketersediaan dukungan (waktu setempat): 09.00 - 18.00, tujuh hari seminggu
- Google Play India Customer Center
  - फ़ोन नंबर: 18001088485
  - समर्थन घंटे: 9:00 पूर्वाह्न से 6:00 अपराह्न, एक सप्ताह के सात दिन
- Click here for other countries>

2. Refund Policy

Before 48 hours of payment::
- Check the Google Play policies for refund availability (refund policy link >).
- [Request refund]
Within 48 hours to 7 days after the payment::
- The refund amount is calculated and processed in proportion to the remaining period excluding the used ones (based on the receipt date).
- [Request refund]

Introduction and usage of Mobizen Premium<img src="/hc/article_attachments/900005108306/____1_.PNG" alt="____1_.PNG" />Mobizen Premium is a subscription service to provide better screen recording, capture and editing environment for users through ad removal and new features.
 
<h2>Features </h2>
<ul>
<li>Remove ads : use a cleaner Mobizen without the ads.</li>
<li><span data-sheets-value="{"1":2,"2":"Remove watermark : record a cleaner video with Mobizen without the watermark."}" data-sheets-userformat="{"2":4739,"3":{"1":0},"4":[null,2,16776960],"10":1,"12":0,"15":"Arial"}">Remove watermark : record a cleaner video with Mobizen without the watermark.<img style="text-align: center;" src="/hc/article_attachments/900006038963/____2_.PNG" alt="____2_.PNG" /></li>
<li>Create GIF : make a short clip video as GIF.</li>
<li>Custom watermark : add your own watermark to the recordings.<img style="color: #000000; font-size: large; text-align: center;" src="/hc/article_attachments/900005108346/____3_.PNG" alt="____3_.PNG" /></li>
<li><span data-sheets-value="{"1":2,"2":"\r\nMini Mode: You can create more immersive videos with the ultra-small air circle (mini mode)."}" data-sheets-userformat="{"2":5053,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":1,"11":4,"12":0,"15":"Arial"}">Mini Mode: You can create more immersive videos with the ultra-small air circle (mini mode).</li>
<li><span data-sheets-value="{"1":2,"2":"\r\nMini Mode: You can create more immersive videos with the ultra-small air circle (mini mode)."}" data-sheets-userformat="{"2":5053,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":1,"11":4,"12":0,"15":"Arial"}">Drawing: Use the drawing to freely mark the place you want to emphasize.<img style="text-align: center;" src="/hc/article_attachments/900005108366/____4_.PNG" alt="____4_.PNG" /></li>
<li><span data-sheets-value="{"1":2,"2":"New feature : new features are regularly added for premium users (E.g. subtitle, edit, etc.)"}" data-sheets-userformat="{"2":4739,"3":{"1":0},"4":[null,2,16776960],"10":1,"12":0,"15":"Arial"}">New feature : new features are regularly added for premium users (E.g. subtitle, edit, etc.)</li>
</ul>
<h2>Using Mobizen Premium</h2>
<ul>
<li>Menu> Mobizen Premium> Available after premium upgrade (paid service)</li>
</ul>
<h2>Mobizen Premium Cancellation & Refund Policy</h2>
You can easily cancel your subscription and refund through the Google Play Store. 
 
1. How to cancel
<ul>
<li>Cancel via app<img style="text-align: center;" src="/hc/article_attachments/900006039023/____5_.PNG" alt="____5_.PNG" />
<ul>
<li>Google Play Store app> Menu: Accounts> Subscriptions> Cancel by selecting the items</li>
<li><a href="https://support.google.com/googleplay/answer/7018481">Learn more about cancelling the service>></a></li>
</ul>
</li>
<li>Cancelling via phone 
<ul>
<li>Google Play <span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">United States Customer Center
<ul>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">Phone number: (855) 836-3987 (Only ) </li>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">Support availability (local time): 24 hours a day, seven days a week</li>
</ul>
</li>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">Google Play Indonesia Customer Center
<ul>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">Nomor telepon: (001)* 803 852 6437 
<ul>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">*atau 007/008/009 (Tarif telepon lokal mungkin berlaku, tergantung operator) +62 21 2970 3955 (Dikenakan tarif telepon lokal)</li>
</ul>
</li>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">Ketersediaan dukungan (waktu setempat): 09.00 - 18.00, tujuh hari seminggu</li>
</ul>
</li>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">Google Play India Customer Center
<ul>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">फ़ोन नंबर: 18001088485</li>
<li><span data-sheets-value="{"1":2,"2":"Phone number"}" data-sheets-userformat="{"2":4861,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,10066329]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":1,"12":0,"15":"Roboto, \"Helvetica Neue\", Helvetica, sans-serif"}">समर्थन घंटे: 9:00 पूर्वाह्न से 6:00 अपराह्न, एक सप्ताह के सात दिन</li>
</ul>
</li>
<li><a href="https://support.google.com/googleplay/answer/7100415?ctx=embedded_cuf&visit_id=1-636549475901067124-3993164061&rd=1">Click here for other countries></a></li>
</ul>
</li>
</ul>
2. Refund Policy
<ul>
<li>Before 48 hours of payment::
<ul>
<li>)."}" data-sheets-userformat="{"2":4995,"3":{"1":0},"4":[null,2,16776960],"10":1,"11":4,"12":0,"15":"Arial"}">Check the Google Play policies for refund availability (<a href="https://support.google.com/googleplay/answer/2479637#policy" target="_self">refund policy link ></a>).</li>
<li><a href="https://support.google.com/googleplay/workflow/9813244?p=refundAWF&visit_id=637442945511878328-493581262&rd=1" target="_self">[Request refund]</a></li>
</ul>
</li>
<li>Within 48 hours to 7 days after the payment:: 
<ul>
<li><span data-sheets-value="{"1":2,"2":"The refund amount is calculated and processed in proportion to the remaining period excluding the used ones (based on the receipt date)."}" data-sheets-userformat="{"2":4995,"3":{"1":0},"4":[null,2,16776960],"10":1,"11":4,"12":0,"15":"Arial"}">The refund amount is calculated and processed in proportion to the remaining period excluding the used ones (based on the receipt date).</li>
<li><a href="https://forms.gle/EFrGTpcDEvMbkAAz9" target="_self"><span data-sheets-value="{"1":2,"2":"The refund amount is calculated and processed in proportion to the remaining period excluding the used ones (based on the receipt date)."}" data-sheets-userformat="{"2":4995,"3":{"1":0},"4":[null,2,16776960],"10":1,"11":4,"12":0,"15":"Arial"}">[Request refund]</a></li>
</ul>
</li>
</ul>

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Using Mobizen Premium

Mobizen Premium Cancellation & Refund Policy

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